"I've had all my Rimowa's repaired by them in the last 5 years, and each time, the fast service and costs have been unbeatable!"
– Five-Star Yelp.com Rating, Alex E. (10/19/2017)
Rimowa bag handle broke and zipper too. Was directed by manufacturer to this location. Staff is knowledgeable and extremely friendly. Took them a second to identify the bag was covered under warranty and cheerfully wrote up my ticket. Received a call the very next day the work was complete. Discovered they have a big selection of the same bag and more. Highly recommend calling to see if they can be helpful.
– Five-Star Yelp.com Rating, M A. (10/10/2017)
"Should get 10 stars. A wheel came off my luggage. Took one to them to buy another one. My luggage is about 40 years old. They went in the shop & brought out a box of old wheels that were spare parts. Found one that would fit (which was the last one left) and they GAVE it me for "FREE" !!!!!! Beyond Awesome !!!!!!!!"
– Five-Star Yelp.com Rating (8/8/2017)
"Great experience. Albert was more than willing to help even though I didn't buy the bag from him. Would highly recommend using SQUARE LUGGAGE."
– Five-Star Yelp.com Rating (7/26/2016)
"Hi Albert, I can't thank you enough for sending me the wheel. It is a perfect fit. I had been trying for 9 months to get this part from Samsonite. After many e-mails, phone calls and multiple excuses from Samsonite I was about to give up. You did for me in a day what Samsonite couldn't do for me after 9 months.
These days, where almost everyone is looking to make a quick buck, it was a breath of fresh air that you took the time to find the wheel for me. I greatly appreciate your help.
–All the best. Regards, Joe D."
"Quality people and great work ethic. I brought them a Samsonite piece of luggage with a broken zipper. They promised it in two weeks, and it was delivered to my door (in PA) the very next day!! Great selection in the store. This is a hidden gem in Morristown. I recommend you go check it out if you need anything luggage/bag related, or if you need something fixed."
– Five-Star Yelp.com Rating (11/14/2016)
"SQUARE LUGGAGE really provides customer service that is second to none. Not only do they back up their own products 100%, repairing items for free and even replacing for free a piece of luggage that was damaged by an airline, but they even have repaired for free these expensive Rimowa suitcases that I purchased elsewhere (I was honest that I'd bought one overseas). I would not buy luggage from anywhere else now. It is rare to find this level of customer service anywhere these days!!!"
– Five-Star Yelp.com Rating (10/6/2016)
"It was a real pleasure to worth with Steve at Square Luggage. He was helpful in discussing my damaged luggage on the phone, and they did a GREAT job on the repair! The material on our rolling duffel bag ripped to what we thought was beyond repair. But, it came back looking great. We can't even see where they did the work. Thanks, Steve & Co. You saved our bag!"
– Five-Star Yelp.com Rating, Lauren G. (03/23/2017)